ASSESSMENT OF TCIP COMPULSORY EARTHQUAKE INSURANCE EVALUATIONS BY LOSS ADJUSTERS UNDER FUZZY LOGIC

Abstract

Due to the geological, topographic and climatic characteristics of Turkey, natural disasters are frequently experienced. 96% of Turkey is in an earthquake zone with different degrees of danger zones. This situation clearly reveals the importance of having TCIP (Turkish Natural Catastrophe Insurance Pool) earthquake insurance in Turkey. An earthquake insurance certificate is an assurance that financial losses are compensated immediately after an earthquake. In the study, 53 experts (DM) working in the insurance sector and experts in TCIP insurance, earthquake & buildings’ structural mechanics, who are managers, engineers, insurance experts and instructors in public and private sectors, were interviewed. Criteria and sub-criteria of the study are formed as a result of the interviews and the established criteria and related sub-criteria (21 main criteria/75 sub-criteria) are evaluated. In the study, fuzzy multi-objective mathematical model (FMOM: by using Fuzzy AHP (Analytical Hierarchy Process), Fuzzy TOPSIS and Fuzzy VIKOR methods) are used to evaluate/calculate the damages within the scope of TCIP insurance after the earthquake by insurance experts. "Post-earthquake damage assessment form" is formed by using the multi-criteria decision making (MCDM) method which is Fuzzy AHP (Analytical Hierarchy Process), Fuzzy TOPSIS and Fuzzy VIKOR methods. In the study, the criteria were weighted by using the Fuzzy AHP method and among the criteria, “Building’s Structural System Type” has the highest importance weight value, therefore it was the most important criterion. The second criterion is “Status of Column Damages/Fractures”, and the third criterion is “The Intensity of the Earthquake”. By using Fuzzy TOPSIS and Fuzzy VIKOR methods, 5 insurance experts who evaluate/make TCIP insurance are evaluated and the most suitable/experienced insurance expert is selected.