CREATING ORGANIZATIONAL MEMORY IN ENERGY COMPANY BY USING FUZZY TOPSIS AND FUZZY VIKOR METHODS

Abstract

According to today's strategy of gaining competitive advantage; it is possible for a corporation to be effective and efficient whether it aims to make the same work better, faster, more efficient and cheaper than other corporations. In today's information age, change and competition in business are experienced rapidly; "organizational memory", where the collective feelings/experiences of corporations are stored, is the basis of the memory in the Corporation and it is invisible, whereas it is formed by the experiences and experiences that have penetrated into whole corporation, has a major/important place. Organizational memory includes all kinds of data/information, methods and capabilities that the corporations’ experience in the past and associate with its current decisions when necessary. In the study, 45 number of experts working in the energy sector (Decision-Makers: DM) were interviewed to determine the criteria, sub-criteria and weights used in facilitating knowledge and formation of organizational memory in companies, and as a result of the interviews, the criteria and sub-criteria of the study are formed. The criteria and sub-criteria (11 number of main criteria /41 number of sub-criteria) are evaluated. In the study, fuzzy multi-objective mathematical model (FMOM: by using Fuzzy AHP (Analytical Hierarchy Process), Fuzzy TOPSIS and Fuzzy VIKOR methods) are used to develop/evaluate/calculate the formation of organizational memory in companies working in energy sector. By the help of the mathematical model, formation of organizational memory in 12 number of energy companies have been evaluated/calculated by using Fuzzy TOPSIS and Fuzzy VIKOR methods and most suitable company is selected. In the study, the criteria were weighted by using Fuzzy AHP method, and among the criteria the most important evaluation dimension/main-criteria is "Storage Criteria" which has the highest importance weight value, therefore it was the most important criterion. The most important factor in storing organizational memory is the place where it is stored and should be improved by time. In energy companies; organizational memory/info may be stored in many places. These places are: business plan, work schedules/flow diagrams/programs, procedures, rules and guidelines, standards, policies, documents showing the work flow, performance criteria, case studies, business designs, archives (physical archive repositories and electronic archives), information about products and services, current situation evaluations/reports, employees' experiences, company culture, transformations within the company ... etc.